Without templates, each message would have to be written manually, which would take more time and effort. Plus, without automation, you could make mistakes, like sending the wrong text or delaying the notification. This could impact the customer experience and perception of your business.
Read on to learn more about the different types of templates and when they are usd.
Why do you ned WhatsApp message templates?
WhatsApp message templates are usd fax lists to quickly and easily send important notifications, confirmations, or reminders to users. They help automate communication with clients and make communication more structurd. You can set up such templates in your WhatsApp business account .
What are the message templates in the messenger?
WhatsApp message templates are divided into several types depending on the goal they help achieve. At Handbox, we distinguish three:
1. Marketing templates. They help businesses confirm the user’s consent or refusal to receive messages via whatsapp achieve a variety of goals, from increasing awareness to stimulating sales. For example, they can be used to announce new products, run promotions, remind users about forgotten items in their shopping cart, or draw attention to special offers.
If you want to know more about messenger marketing, read our article “Messenger Marketing: 7 Strategies for 2025” .
Examples:
New Product Announcement : “Introducing our new
! Find out more and get an exclusive discount.”
Promotion : “Today only: 20% discount on all products.”
Reminder about forgotten items in the cart : “Items in the cart are waiting! Free shipping if you pay today.”
2. Utility templates. Used to track user actions or provide needed information. For example, when users confirm their subscription, receive mobile list order updates, delivery status, or payment reminders. This also includes requests for feedback, such as through surveys.
Examples:
Subscription confirmation : “We’re glad you’re with us! Thank you for subscribing.”
Order update : “We’ve shipped your order [number], it’ll be with you soon. Track your order at [link].”