Communication skills: how to develop and use them

What are communication skills

Communication skills are a person’s ability to establish contacts and maintain connections with people from different social groups.

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These skills are not innate. A person develops them throughout life. As children, we learn to interact with parents and peers. At school and university, we learn to work in a team and express our thoughts to an audience. At work, we use communication skills for collaboration and project management.

It is important to understand that communication skills are not only the ability to speak. They are also the ability to listen, understand and respond adequately to the words of the interlocutor.

Benefits of communication skills

In today’s world, developed communication skills are a powerful tool that allows you to achieve success in different areas of life. They affect many aspects, from professional growth to personal relationships.

In a business environment, communication skills help:

Increase your income. Being a good communicator is a great way to build your brand. The better you communicate, the more likely you are to be remembered and offered interesting projects or high-paying jobs.

Implement ideas. Communication skills help you “sell” your ideas and beliefs. Effective communication allows you to establish contact with a large audience and get a return. This increases the chances of support and implementation of your own projects.

Adapt to a new job. At a new job, especially in leadership positions, a specialist must quickly adapt. Communication skills help to easily integrate into the team, understand corporate processes and establish connections with colleagues.

Communication skills are the key to successful relationships in all areas. They help you negotiate, conclude contracts, and manage your business. Effective communication also brings many benefits in everyday life.

With the help of communication skills, people:

• Establishing contacts.
• They attract attention.
• Maintain dialogue and exchange ideas.
• Creates trusting relationships.
• They defend their rights and achieve their goals.
• Resolve conflicts.
• Resist manipulation.
• They read other people’s motives.

Types of communication skills

Effective communication in different situations requires specific communication skills. It is one thing to conduct discussions at work and quite another to speak at a public event. Each situation requires a different approach. There are five main types of communication skills.

The ability to listen and hear

It is important not only to listen to the interlocutor, but also customer experience vs. customer engagement to hear him. Often during a conversation, people get distracted by their own thoughts and lose the essence of the conversation. In such cases, you should focus on the words of the interlocutor. Active listening will allow you to better understand him. It will not be superfluous to ask clarifying questions to delve deeper into the conversation.

Ability to express your thoughts

Being concise and clear in your thoughts makes communication more effective. Whether you are having a conversation face to face or online, you need to be clear and concise in your thoughts.

You can express your thoughts using this scheme: thesis → argument → demonstration. More information about the skill of arguing thoughts was written in this article.

Before you answer questions, you should think for a while. This will help make your words balanced and precise. You should also consider intonation and accents in your speech. They affect the perception of the message by the interlocutor and the emotions you evoke.

Non-verbal communication skills

Nonverbal communication includes gestures, facial expressions, posture, and intonation. Research shows that more than 55% of information in personal communication is conveyed ph numbers through nonverbal signals. Proper use of body language can enhance words or even completely change the perception of what is said.

Ability to empathize

The ability to understand and feel what another person is experiencing is called empathy. This skill promotes deeper and more sincere communication, as it allows you to better understand the emotions of the interlocutor.

Ability to cope with stress

Communication can sometimes be tense. It is important to control your emotions and remain calm, even when the conversation takes an unpleasant turn. The ability to remain cool helps you make the right decisions and avoid regretting what you said in the heat of the moment.